MÔ TẢ CÔNG VIỆC
1/ Qualifications: University degree
2/ Experience / skills required:
At least 3-4 of years of relevant experience (if higher # of years needed due to complexity, OpCo to define)
Management experience (1-2 years)
Ability to effectively work cross-functionally
Excellent negotiation & customer relationship management skills with evidence of being able to influence key decision makers within customers
Strong E2E Supply Chain knowledge
Ability to understand and explain the financial and economic effects of Customer Service Management
Financial and commercial understanding
Strong project management skills
Problem solving & presentation skills
Experience of working directly with Customers
English language is preferred
- Mức lương:
- Loại công việc:
Bán thời gian
Yêu cầu công việc
Thông tin khác
Hình thức: Nhân viên chính thức
- Giới tính:
Không yêu cầu
- Ngoại ngữ:
- Không yêu cầu
- Hình thức nộp hồ sơ:
Mọi hình thức
- Ngày nhận việc:
- Hạn nộp hồ sơ:
Chế độ phúc lợi
Mô tả Công việc
Ensuring the optimal balance of service and cost for his specific Customers and especially the compliance of his Customers to Logistics Trade Terms.
Driving the interface with Customer Supply Chain teams, managing customer relation, leading joint initiatives and developing partnerships for his specific Customers (e.g. VMI, OSA, etc…)
Ensuring internal alignment with Sales, Finance and Supply Chain teams for his specific Customers
Guaranteeing an efficient management and an operational excellence from order to cash.
Focus on safety
2/ CUSTOMER SERVICE STRATEGY:
Contributes to overall Customer Service Strategy. Devises and executes the long-term logistics operational strategy for their customers in line with CS&L and Sales Strategy - with a particular focus on delivering optimal balance of service levels and cost as % of revenue and customer satisfaction.
Manages and promotes communication and cross-functional collaboration with Sales and Finance
Executes external communication with customers, ensuring trustful customer relations and Customer Satisfaction
Uses TPM methodology and Customer Value Pillar as tool-kits for continuous improvement as well as External Benchmark
3/ ORDER MANAGEMENT AND CUSTOMER RELATIONSHIP MANAGEMENT:
Supports the execution of order processing flow from acquisition to billing/cash for their customers
Collaborates with Order Specialist on specific customer issues/queries/complaints. Acts as escalation if needed.
Actively uses and contributes to the one-source of E2E customer information together with Sales, Trade Marketing, Finance and CS&L.
4/ CUSTOMER PROFITABILITY & NEGOTIATION WITH CUSTOMERS:
Actively drives insights on Customer Profitability by:
Monitoring Cost-2-Serve (C2) per Customer
Collaborating with Finance to integrate C2S in Customer P&L.
Continuously improving C2S by coordinating business cases creation with customers
Owns and manages the Logistics Trade Terms (LTT) agreements with Customers, while ensuring:
Development of LTT agreements
LTT agreements are measured, tracked, reviewed, and enforced
Negotiates with customers from the perspective of logistics.
5/ CUSTOMER COLLABORATION & JOINT VALUE CREATION:
Gains top management sponsorship
Implements Joint Supply Chain Plan with Customers
Facilitates links between the right people in both companies.
Forges strong personal relationships with key customers and supply management at all levels.
Detects opportunities and implements Supply Chain collaboration initiatives with Customers aiming at joint value creation.
6/ MANAGEMENT INFORMATION REPORTING:
Provides clear and accurate information on Customer Service performance via:
Managing the reporting of service level agreements, costs and KPIs (internally and externally) (ex: Case Fill Rate, Cost to Serve, OSA…)
Joint Scorecard with Customers
Ensuring there are clear metrics across all KPIs
Ensuring Root Cause Failure Analysis on KPIs
7/ ORGANIZATION AND PEOPLE MANAGEMENT:
Actively drives a customer centric culture in the team and ensures cross-functional alignment.
Effectively organizes and manages a team of people by:
Having right team members and roles in-place
Driving an aligned and focused culture through clear performance targets and regular one-on-ones
Implementing personal development programme including competencies development
Leads and/or contributes to cross-functional projects on a need basis
Actively shares with other OpCos and contributes to Global CS capabilities and CS community on a need basis
Chế độ thai sản:
Lương tháng 13
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Phụ cấp xăng xe
Du lịch/Nghỉ mát
Bảo hiểm y tế
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