CS Key Accounts Manager (Central) Nộp hồ sơ

Heineken Vietnam Brewery

Heineken Vietnam Brewery

Người đại diện: Bộ phận tuyển dụng

Địa chỉ: Đường số 6, Liên Chiểu, Da Nang

Số điện thoại: Đăng nhập để xem số điện thoại

Email: Đăng nhập để xem email

Hạn nộp : 30/04/2020

Lượt xem : 623

MÔ TẢ CÔNG VIỆC

1/ Qualifications: University degree

2/ Experience / skills required:

At least 3-4 of years of relevant experience (if higher # of years needed due to complexity, OpCo to define)

Management experience (1-2 years)

Ability to effectively work cross-functionally

Excellent negotiation & customer relationship management skills with evidence of being able to influence key decision makers within customers

Strong E2E Supply Chain knowledge

Ability to understand and explain the financial and economic effects of Customer Service Management

Financial and commercial understanding

Strong project management skills

Problem solving & presentation skills

Interpersonal skills

Experience of working directly with Customers

3/ Language(s): 

Vietnamese Language

English language is preferred 

- Mức lương: Thương lượng

- Ngành nghề: Kế toán

- Vị trí công việc:

- Loại công việc: Bán thời gian

- Địa điểm: Liên Chiểu

- Số lượng tuyển: 1

Yêu cầu công việc

Thông tin khác Hình thức: Nhân viên chính thức

- Giới tính: Không yêu cầu

- Kinh nghiệm: 0 năm

- Độ tuổi: 0 - 0

- Trình độ học vấn:

- Ngoại ngữ: - Không yêu cầu

- Hình thức nộp hồ sơ: Mọi hình thức

- Ngày nhận việc: 03/03/2020

- Hạn nộp hồ sơ: 30/04/2020

Chế độ phúc lợi

Mô tả Công việc JOB PURPOSE: Ensuring the optimal balance of service and cost for his specific Customers and especially the compliance of his Customers to Logistics Trade Terms. Driving the interface with Customer Supply Chain teams, managing customer relation, leading joint initiatives and developing partnerships for his specific Customers (e.g. VMI, OSA, etc…) Ensuring internal alignment with Sales, Finance and Supply Chain teams for his specific Customers Guaranteeing an efficient management and an operational excellence from order to cash. ACCOUNTABILITIES: 1/ SAFETY: Focus on safety 2/ CUSTOMER SERVICE STRATEGY: Contributes to overall Customer Service Strategy. Devises and executes the long-term logistics operational strategy for their customers in line with CS&L and Sales Strategy - with a particular focus on delivering optimal balance of service levels and cost as % of revenue and customer satisfaction. Manages and promotes communication and cross-functional collaboration with Sales and Finance Executes external communication with customers, ensuring trustful customer relations and Customer Satisfaction Uses TPM methodology and Customer Value Pillar as tool-kits for continuous improvement as well as External Benchmark 3/ ORDER MANAGEMENT AND CUSTOMER RELATIONSHIP MANAGEMENT: Supports the execution of order processing flow from acquisition to billing/cash for their customers Collaborates with Order Specialist on specific customer issues/queries/complaints. Acts as escalation if needed. Actively uses and contributes to the one-source of E2E customer information together with Sales, Trade Marketing, Finance and CS&L. 4/ CUSTOMER PROFITABILITY & NEGOTIATION WITH CUSTOMERS: Actively drives insights on Customer Profitability by: Monitoring Cost-2-Serve (C2) per Customer Collaborating with Finance to integrate C2S in Customer P&L. Continuously improving C2S by coordinating business cases creation with customers Owns and manages the Logistics Trade Terms (LTT) agreements with Customers, while ensuring: Development of LTT agreements LTT agreements are measured, tracked, reviewed, and enforced Negotiates with customers from the perspective of logistics. 5/ CUSTOMER COLLABORATION & JOINT VALUE CREATION: Gains top management sponsorship Implements Joint Supply Chain Plan with Customers Facilitates links between the right people in both companies. Forges strong personal relationships with key customers and supply management at all levels. Detects opportunities and implements Supply Chain collaboration initiatives with Customers aiming at joint value creation. 6/ MANAGEMENT INFORMATION REPORTING: Provides clear and accurate information on Customer Service performance via: Managing the reporting of service level agreements, costs and KPIs (internally and externally) (ex: Case Fill Rate, Cost to Serve, OSA…) Joint Scorecard with Customers Ensuring there are clear metrics across all KPIs Ensuring Root Cause Failure Analysis on KPIs 7/ ORGANIZATION AND PEOPLE MANAGEMENT: Actively drives a customer centric culture in the team and ensures cross-functional alignment. Effectively organizes and manages a team of people by: Having right team members and roles in-place Driving an aligned and focused culture through clear performance targets and regular one-on-ones Implementing personal development programme including competencies development Leads and/or contributes to cross-functional projects on a need basis Actively shares with other OpCos and contributes to Global CS capabilities and CS community on a need basis

Mức lương: Thương lượng

Chế độ thai sản: tháng

Nghỉ phép/năm: ngày

Lương tháng 13

Thưởng Tết/Lễ

Phụ cấp ăn trưa

Phụ cấp xăng xe

Du lịch/Nghỉ mát

Bảo hiểm y tế

Bảo hiểm xã hội

BH thất nghiệp

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