Địa chỉ: Duy Hải, Duy Xuyên District, Quang Nam Province
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Hoi An South Development Project is located in Thang Binh and Duy Xuyen District, Quang Nam Province. The Project includes nearly 1,000 hectares with total investment capital of 4 billion USD dollars and implemented within 20 years, from end of 2015. The project will comprise of hotels, residential townships, entertainment areas, commercial centers, golf course, etc.
Hạn nộp : 15/10/2019
Lượt xem : 41
MÔ TẢ CÔNG VIỆC
Good communication skill in English verbal, listening and writing
Hotel Management or Business Degree Preferred
Minimum of 1 year managerial or 2 years supervisory experience in concierge operations
Mô tả Công việc
Assists to prepare and update the Front Office Departmental Operations Manual.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems to the Front Office Manager. Gives feedback and prompt follow up.
Ensures all associates provide a courteous and professional service at all times.
Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Maintains positive guest and colleague interactions with good working relationships.
Assists in the welcoming and escorting of all VIP’s.
Responsible for handling all guest requests within the hotel and for external communications.
Confidently operates the Concierge software and associated computer equipment in accordance with departmental procedures.
Has in-depth knowledge of the city, its’ attractions, restaurants, museums, tours, current events etc.
Handles all transportation requests in a professional manner.
Manages and ensures smooth and efficient operation of the department.
Studies, evaluates and suggests improvements for operation procedures when necessary.
Liaises with relevant departments on necessary equipment changes.
Ensures logbook is updated; reads the logbook, and communicates with the Concierge team.
Identifies, plans and conducts training programs for associates.
Ensures all training sessions are recorded and given to Human Resources Department on time.
Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Projects the image of courteous, friendly service at all times.
Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
Maintain a good relationship with contractors & ensure the service are up to standard, if applicable
Maintains and controls the use of the storage room, ensuring all procedures are adhered to.
Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incidents or problems at the hotel and maintains professional discretion.
Checks work performance of employees and their grooming standards.
Through hands-on management, supervises closely the associates in the performance of their duties and in accordance with policies and procedures and applicable laws.
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety and security.